1. Terms & Conditions
1.1 Package Information:
- All packages are customizable fixed departures.
- The advertised itinerary may vary due to unforeseen circumstances or acts of God.
- Confirmation will only be received upon full payment.
1.2 Communication:
- All communication regarding bookings, amendments, or complaints must be made in writing.
1.3 Hotel Policy:
- Standard check-in time is 12:00 noon. Early check-in and late check-out are subject to availability and additional charges.
- Children below 5 years can stay for free in a parent’s room without an extra bed or meals (milk/meal charges apply).
- Additional charges may apply for using hotel amenities like the games room, spa, disco, gym, mini bar, telephone, room heater etc.
- Similar hotels will be provided if the chosen hotel is unavailable.
1.4 Transportation:
- Taxis will be used as per the itinerary. Extra charges apply for exceeding designated timings or off-route destinations.
1.5 Guest Responsibility:
- Guests are responsible for any damage caused to hotel property or vehicles, or for any disruptions caused by illegal activity, violent behavior, or conflicts with others.
- Guests are solely responsible for bearing penalty charges for such actions.
1.6 Unforeseen Circumstances:
- Zoyo Trip Holidays is not liable for extra costs due to natural calamities, political disturbances, government regulations, or any situations beyond their control.
- The company may also alter the tour itinerary due to such circumstances.
1.7 Services:
- Guests can only avail services mentioned in the booking voucher.
- Meal timings must be followed as per the hotel’s instructions. Packages with meals will have fixed menus (buffet or room service).
- Transfers must be followed as per the transporter’s instructions.
- Complimentary services (if not provided) cannot be claimed in cash or as alternative services.
- Zoyo Trip Holidays is not responsible for missed flights, meals, transfers, or any other un-availed services due to no-shows.
1.8 Documentation:
- Screenshots of ID proof and payment receipt are required for the confirmation letter.
- Guests must carefully review and approve the confirmation voucher within 24 hours of issuance.
- Carry all necessary documents (confirmation voucher, ID proof, travel tickets, permits, visa, passport) during check-in/check-out.
1.9 Disclaimer:
- Zoyo Trip Holidays is not responsible for delays or cancellations due to traffic jams, blocked roads, technical faults, strikes, natural disasters, or unforeseen events.
- Complaints regarding the tour must be notified within 7 days after the tour completion.
2. Refund Policy:
- All cancellations must be communicated in writing.
- The token amount is non-refundable.
- Cancellations made 15 days or more before the travel date will incur a cancellation fee of 25% to 50% of the total tour package cost.
- Cancellations made within 15 days of the travel date or no-shows will result in a 100% cancellation fee (no refund).
- No refunds will be given for missed or unused services.
- Zoyo Trip Holidays reserves the right to cancel your booking if the required advance payment is not received.
- They may also withhold refunds if a client engages in illegal activity or violent behavior.
2.1 Amendment Policy (Prepone & Postpone):
- Amendments must be communicated in writing at least 15 days before the travel date.
- The first postponement/preponement is free of charge. Subsequent changes will incur a 15% fee on the total tour package cost.
- Changes within 15 days of the travel date are not accepted except in cases of force majeure or political disturbances.
- The validity of postponed packages is 1 year from the booking date.
- The invoice is transferable, but the terms and conditions apply to the new traveler.
- Some service providers may charge prepone/postpone fees even after meeting the above requirements.
3. Jurisdiction:
Any dispute arising from Zoyo Trip Holidays packages will be settled in the courts and tribunals of Kullu (District Kullu of H.P in India).
4. Contact Information:
- Zoyo Trip Holidays India Private Limited
- Address: Sarabai Colony, Near by Ananda Marga High School, Bhuntar, Himachal Pradesh 175125
- Contact Us: 24/7 Service: +91 80916-60060, +91 96250-30224
- Mail us: help@zoyotrip.in
- Web: www.zoyotrip.in
