Terms & Conditions and Refund Policy

1. Terms & Conditions

1.1 Package Information:

All packages are customizable fixed departures.
The advertised itinerary may vary due to unforeseen circumstances or acts of God.
Confirmation will only be received upon full payment.

1.2 Communication:

All communication regarding bookings, amendments, or complaints must be made in writing.

1.3 Hotel Policy:

Standard check-in time is 12:00 noon. Early check-in and late check-out are subject to availability and additional charges.
Children below 5 years can stay for free in a parent’s room without an extra bed or meals (milk/meal charges apply).
Additional charges may apply for using hotel amenities like the games room, spa, disco, gym, mini bar, telephone, room heater etc.
Similar hotels will be provided if the chosen hotel is unavailable.

1.4 Transportation:

Taxis will be used as per the itinerary. Extra charges apply for exceeding designated timings or off-route destinations.

1.5 Guest Responsibility:

Guests are responsible for any damage caused to hotel property or vehicles, or for any disruptions caused by illegal activity, violent behavior, or conflicts with others.
Guests are solely responsible for bearing penalty charges for such actions.

1.6 Unforeseen Circumstances:

Zoyo Trip Holidays is not liable for extra costs due to natural calamities, political disturbances, government regulations, or any situations beyond their control.
The company may also alter the tour itinerary due to such circumstances.

1.7 Services:

Guests can only avail services mentioned in the booking voucher.
Meal timings must be followed as per the hotel’s instructions. Packages with meals will have fixed menus (buffet or room service).
Transfers must be followed as per the transporter’s instructions.
Complimentary services (if not provided) cannot be claimed in cash or as alternative services.
Zoyo Trip Holidays is not responsible for missed flights, meals, transfers, or any other un-availed services due to no-shows.

1.8 Documentation:

Screenshots of ID proof and payment receipt are required for the confirmation letter.
Guests must carefully review and approve the confirmation voucher within 24 hours of issuance.
Carry all necessary documents (confirmation voucher, ID proof, travel tickets, permits, visa, passport) during check-in/check-out.

1.9 Disclaimer:

Zoyo Trip Holidays is not responsible for delays or cancellations due to traffic jams, blocked roads, technical faults, strikes, natural disasters, or unforeseen events.
Complaints regarding the tour must be notified within 7 days after the tour completion.

2. Refund Policy:

All cancellations must be communicated in writing.
The token amount is non-refundable.
Cancellations made 15 days or more before the travel date will incur a cancellation fee of 25% to 50% of the total tour package cost.
Cancellations made within 15 days of the travel date or no-shows will result in a 100% cancellation fee (no refund).
No refunds will be given for missed or unused services.
Zoyo Trip Holidays reserves the right to cancel your booking if the required advance payment is not received.
They may also withhold refunds if a client engages in illegal activity or violent behavior.

2.1 Amendment Policy (Prepone & Postpone):

Amendments must be communicated in writing at least 15 days before the travel date.
The first postponement/preponement is free of charge. Subsequent changes will incur a 15% fee on the total tour package cost.
Changes within 15 days of the travel date are not accepted except in cases of force majeure or political disturbances.
The validity of postponed packages is 1 year from the booking date.
The invoice is transferable, but the terms and conditions apply to the new traveler.
Some service providers may charge prepone/postpone fees even after meeting the above requirements.

3. Jurisdiction:

Any dispute arising from Zoyo Trip Holidays packages will be settled in the courts and tribunals of Kullu (District Kullu of H.P in India).

4. Contact Information:

Contact Info